Vector (11)

Onboarding

The onboarding solution, powered by facial recognition technology, seamlessly integrates with the CRM system. It automatically recognizes and stores customer information, manages entry and exit times, and efficiently categorizes customers. Instead of manual process results in time wastage for both customers and staff in the reception and customer service departments

Onboarding
Onboarding
PLATFORMS
Mobile app & web-based
DEVELOPMENT MODEL
N/A
TECHNOLOGIES
N/A
TEAM SIZE
4
CUSTOMER
Confidential
Clients
Bank D wants to improve customer service by developing a CRM system
Challenge
At present, many banks rely on manual procedures for recording, authorizing, and categorizing visitors. This manual process results in time wastage for both customers and staff in the reception and customer service departments. Additionally, during peak customer traffic, waiting congestion can occur, further exacerbating the situation. Receptionists often face challenges in accurately identifying and categorizing customers for service.
Solutions
The onboarding solution, powered by facial recognition technology, seamlessly integrates with the CRM system. It automatically recognizes and stores customer information, manages entry and exit times, and efficiently categorizes customers.
Features
The onboarding solution, powered by facial recognition technology, seamlessly integrates with the CRM system.
Results
The final system meets the initial requirements of the client.
Verify Trusted

Verify Trusted

Verify Trusted is a platform that allows building a customer feedback channel, and also synthesizes and collects feedback from other channels such as Google, Facebook, Trust Index, Yell, BBB, .

PLATFORMS
Mobile app & web-based
DEVELOPMENT MODEL
N/A
TECHNOLOGIES
Finance
TEAM SIZE
5
CUSTOMER
N/A
Clients
A Bank and Life Insurance is a leading finance company headquartered in Vietnam with more than 1000 employees working in 11 offices in 4 countries.
Challenge
N/A
Solutions
SphinX offers Robotic Process Automation (RPA), software that operates based on the principle of simulating human behavior when performing tasks. Robots allow tasks to be performed quickly, with 100% accuracy and more stably than humans.
The development team from SphinX also integrated the RPA into other ERP systems, such as SAP, Oracle, Microsoft Dynamic, Odoo, and CRM systems like Salesforce, etc.
Features
N/A
Results
This solution has been applied successfully in Banking, Insurance, Finance, Real Estate, etc.